Privacy Policy

1. Introduction

Sipadan Deep Diving Adventures ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dynator-generator.com, use our services, or engage with us in any other way.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for diving courses or lessons
• Subscribe to our newsletter
• Contact us through our website or email
• Make reservations or bookings
• Participate in surveys or promotions
• Provide feedback or testimonials

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Diving certification details and experience level
• Emergency contact information
• Payment information (processed securely by third-party payment processors)
• Medical information relevant to diving safety
• Preferences and interests related to diving activities

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of access

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Providing diving lessons, courses, and related services
• Processing bookings and payments
• Ensuring diving safety and emergency preparedness
• Maintaining diving certification records

3.2 Communication

• Responding to your inquiries and customer service requests
• Sending you newsletters and promotional materials (with your consent)
• Providing important safety and operational updates
• Sending booking confirmations and reminders

3.3 Business Operations

• Improving our services and website functionality
• Analyzing usage patterns and preferences
• Maintaining business records and compliance
• Protecting against fraud and unauthorized activities

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processing companies
• Email marketing platforms
• Website hosting and analytics services
• Diving certification organizations (PADI, etc.)

4.2 Legal Requirements

We may disclose your information if required by law or if we believe disclosure is necessary to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Investigate potential violations of our terms of service

4.3 Emergency Situations

In diving-related emergencies, we may share relevant medical and contact information with emergency responders, medical facilities, and relevant authorities.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Staff training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through our cookie management system or your browser settings. For detailed information about our cookie practices, please refer to our Cookie Policy.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• The nature of the information and why it was collected
• Legal and regulatory requirements
• Our legitimate business interests
• Your preferences and consent

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Correction

You may request access to your personal information and ask us to correct any inaccuracies.

8.2 Data Portability

You may request a copy of your personal information in a structured, machine-readable format.

8.3 Deletion

You may request deletion of your personal information, subject to certain legal and business requirements.

8.4 Marketing Communications

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Malaysia. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete such information promptly.

For minors between 13 and 18 years old, parental consent is required for participation in diving activities, and we may collect information necessary for safety and emergency purposes.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within 30 days of receipt.